Warranty & Complaints
At POLT24, we aim to supply reliable fasteners, tools and industrial components that match the product description and your order. If you receive a defective, damaged, incomplete or incorrect product, please contact us so that we can investigate the issue and provide an appropriate solution.
1. Legal Rights and Warranty Coverage
Products sold by POLT24 are covered by the statutory rights applicable under Estonian and European Union law.
For consumer purchases, POLT24 is responsible for any lack of conformity that existed when the product was delivered and becomes apparent within two years from delivery. A manufacturer or POLT24 may provide an additional commercial warranty for certain products. Where such a warranty applies, its duration and conditions will be stated on the product page, packaging or accompanying documentation.
An additional commercial warranty does not replace, restrict or reduce the customer's mandatory statutory rights.
2. Before Installing or Using the Product
Please inspect the received products before installation or use.
Do not install or modify products that appear to be:
- damaged during transport;
- manufactured incorrectly;
- different from those ordered;
- incomplete.
Products that have been installed, modified or damaged due to improper use may not be eligible for replacement or refund.
3. How to Submit a Complaint
If you believe that a product is defective or incorrect, please contact us as soon as possible.
To help us process your request quickly, please include:
- your order number;
- product name or SKU;
- quantity affected;
- description of the issue;
- clear photographs showing the defect (if applicable).
4. Complaint Processing
After receiving your complaint, we will:
- acknowledge receipt;
- review the information provided;
- request additional information if necessary;
- provide a solution as soon as reasonably possible.
Depending on the situation, we may:
- replace the product;
- repair the product (where applicable);
- refund the purchase price;
- offer another mutually agreed solution.
If the returned product is found not to be defective, we will explain the findings before any further action.
5. Return of Defective Products
In some cases, we may ask you to return the product for inspection.
Please do not send products back until you have received return instructions from our customer support.
When a warranty claim is approved, reasonable return shipping costs may be reimbursed where required by law.
6. Exclusions
Warranty or complaint claims may not apply where defects are caused by:
- incorrect installation;
- improper storage;
- misuse or abuse;
- chemical or environmental damage;
- corrosion caused by unsuitable operating conditions;
- normal wear and tear;
- unauthorized modifications.
7. Industrial Fasteners
Fasteners are often selected for specific mechanical, corrosion resistance or safety requirements.
It is the customer's responsibility to ensure that the selected product is suitable for the intended application, including:
- dimensions;
- thread specification;
- material;
- strength class;
- corrosion resistance;
- applicable DIN, ISO or other technical standards.
If you are unsure which fastener is appropriate, please contact us before placing your order.
8. Consumer Rights
Nothing in this Warranty & Complaints Policy limits or excludes any mandatory rights granted to consumers under applicable law.
Consumer rights remain valid regardless of this policy.
9. Contact Information
- POLT24X7 OÜ
- Registry code: 14113110
- VAT No.: EE102823509
- Email: info@polt24.ee
- Phone: +372 5620 3045
We are committed to resolving all complaints professionally, transparently and as quickly as possible.